FAQs for Dr. Cheryl Yanuck2020-01-19T17:53:20-05:00

FAQs

For Dr. Cheryl Yanuck

What are your hours?2019-12-26T15:49:18-05:00

Dr. Yanuck is usually in the office on Monday, Tuesday, Thursday, and Friday from 9:00 a.m. to 6:00 p.m. Hours may vary. Your appointment will be scheduled at a time that works for you.

How do I make an appointment?2019-12-26T15:49:36-05:00

Appointments can be made in advance by phone, or in person once you are an established patient. For clients in ongoing therapy, every effort will be made to establish a regular appointment time as soon as possible. Extra or emergency sessions can be arranged if necessary.

What is your cancellation policy?2019-12-26T15:50:13-05:00

If an appointment must be cancelled, please try to give at least a full week’s notice; however, no charge will be made if notice is given at least 24 hours in advance. With less notice, you are responsible for the full amount – insurance does not cover this. If you are unable to get to the office due to dangerous road conditions, Dr. Yanuck will speak to you by phone to make new arrangements.

How much do you charge?2020-02-11T17:12:04-05:00

Feel free to ask Dr. Yanuck about fees and about any insurance questions when you speak on the phone to set up your first appointment. There is no charge for brief phone calls. Calls longer than five minutes and time spent preparing reports or letters is billed at the rate of $25 for every 5 minutes. Overdue balances accrue 8% interest per year, prorated monthly.

Full payment is due at the end of each session. Every month, you will receive a statement with all the information routinely needed for insurance claims. It is your responsibility to be well informed about your insurance policy.

Dr. Yanuck accepts payment in the form of checks or cash (and credit cards for Health Savings Accounts). A $20 processing fee will be charged for returned checks.

Do you accept insurance?2020-02-11T17:19:15-05:00

Dr. Cheryl Yanuck is in-network for the First Health network. For most other insurance companies, mental health services will be covered at the out-of-network rate. You pay for each session, then receive a statement to submit to your insurance company, which will reimburse you directly. I encourage you to be well informed about your insurance policy. Feel free to ask me questions pertaining to billing and insurance matters.

Do you take credit cards?2020-02-11T17:16:37-05:00

Dr. Cheryl Yanuck accepts payment in the form of checks, cash, or money orders. For patients with Health Savings Accounts (HSA’s), she accepts credit cards.

What do I do if I have an emergency?2020-02-11T17:21:45-05:00

In case of emergency, please call the office (919/493-0406) and leave a message, then call Dr. Cheryl Yanuck’s cell phone: dial 919/636-0297, and leave a message as directed. She will answer her cell phone as soon as practically possible, but not during sessions. As cell phone coverage is not perfect, feel free to call back if you do not hear back within an hour. Texting this number may also help you to reach Dr. Yanuck more quickly in an emergency. If you cannot reach her during a true crisis, call UNC Medical Center (919/966-4131) and ask for the psychiatrist on call, or go to the nearest emergency room. Always leave her a message about any emergency situation.

If Dr. Yanuck is out of town, there will be someone covering for her for emergencies. Their contact information will be on her answering machine at the office number.

Is our work together private and confidential?2019-12-26T15:52:35-05:00

Yes, the confidentiality of your work with Dr. Yanuck is respected. No one else has access to her telephone messages. Information about your treatment will only be released under one of the following circumstances:

  1. You have given Dr. Yanuck explicit permission to talk to or send information to other health care professionals, insurance companies, family members, etc.
  2. Dr. Yanuck is legally required to report suspected child or elder abuse.
  3. Dr. Yanuck is legally required to protect you and others from harm. If she believes a person is a danger to himself/herself or someone else, she will do what she can to prevent harm.

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